Official product information
Jellyfil Money-Back Guarantee: How to Claim a Refund
Yes, Jellyfil has a money-back guarantee of 60 days from purchase.
Call +1 (507) 448-8190 with your order ID inside the window, then mail the bottles back with tracking. The refund is issued 3 to 5 business days after the return is credited.
The Jellyfil guarantee in plain words
The money-back guarantee is 60 days from purchase, unless the sales page prints a longer window. Confirm your exact window with the order desk when you buy, because the sales page is the document that governs it.
It is a purchase policy, not a medical promise. You claim it by phone with your order ID, then mail the bottles back.
| Term | Detail |
|---|---|
| Window | 60 days from purchase, unless the sales page prints longer |
| How to claim | Call +1 (507) 448-8190 |
| You need | Order ID, full name, email |
| Return address | 1 Astor Place, Floor 8, New York, NY 10003 |
| Return postage | Paid by buyer; use tracking |
| Refund timing | 3–5 business days after credit, then 5–10 days on card |
How to claim your refund
Call the order desk
Phone +1 (507) 448-8190 with your order ID, inside the 60-day window.
Pack the bottles
Add a note with your full name, email and order ID.
Ship with tracking
Mail it to 1 Astor Place, Floor 8, New York, NY 10003. You pay postage.
Wait for the credit
The refund is issued 3–5 business days after the return is credited.
See it on your card
Allow another 5–10 days.
Make the guarantee work for you
- Put a reminder in your phone for day 53, so the window does not close while you think about it.
- Keep the order email and ID.
- Keep bottles and packaging until you decide.
- Ask whether opened bottles qualify.
- Use tracked shipping.
Order Jellyfil and confirm your guarantee window.
Check today’s priceGuarantee: questions
More answers on the full FAQ page.
How does the guarantee work?
60 days from purchase, unless the sales page prints a longer window. Call +1 (507) 448-8190 with your order ID, then post the bottles back.
Where do I send a return?
1 Astor Place, Floor 8, New York, NY 10003. Put your full name, email and order ID in the box.
Who pays return shipping?
You do. Use tracked postage.
How long does a refund take?
It is issued 3–5 business days after the return is credited, then a further 5–10 days to show on your card.
Why are there two phone numbers?
The label prints the distributor’s line, +1 (507) 448-8190, with the email [email protected]. The order desk for purchases made here is +1 (507) 448-8190. For orders, tracking and refunds, use the order desk.
Ready to try Jellyfil?
Pick a pack and see the price at checkout. The money-back guarantee is 60 days from purchase, unless the sales page prints a longer window. Questions first? Contact the order desk.
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