Official product information
Jellyfil Refund Policy
Jellyfil refunds follow the 60-day guarantee. Call +1 (507) 448-8190 with your order ID, mail the bottles with tracking to 1 Astor Place, Floor 8, New York, NY 10003, and the refund is issued 3–5 business days after credit.
Refund policy summary
| Policy point | Detail |
|---|---|
| Window | 60 days from purchase |
| Start a claim | Call +1 (507) 448-8190 |
| Return address | 1 Astor Place, Floor 8, New York, NY 10003 |
| Include | Full name, email, order ID |
| Return shipping | Buyer pays; use tracking |
| Refund issued | 3–5 business days after credit |
| Shows on card | A further 5–10 days |
How to return an order
Call the order desk
Phone +1 (507) 448-8190 with your order ID, inside the 60-day window.
Pack the bottles
Add a note with your full name, email and order ID.
Ship with tracking
Mail it to 1 Astor Place, Floor 8, New York, NY 10003. You pay postage.
Wait for the credit
The refund is issued 3–5 business days after the return is credited.
See it on your card
Allow another 5–10 days.
Changes and cancellations
Call +1 (507) 448-8190 as soon as you can. Once an order ships, it usually has to be returned instead.
| Situation | Best step |
|---|---|
| Wrong pack | Call before it ships |
| Duplicate order | Call with both order IDs |
| Unknown charge | Call before disputing with your bank |
Our role
Jellyfilcare is an information site run by a U.S. stocking partner for Jellyfil. Orders and refunds are handled by the BuyGoods order desk.
Refunds: questions
More answers on the full FAQ page.
How does the guarantee work?
60 days from purchase, unless the sales page prints a longer window. Call +1 (507) 448-8190 with your order ID, then post the bottles back.
Where do I send a return?
1 Astor Place, Floor 8, New York, NY 10003. Put your full name, email and order ID in the box.
Who pays return shipping?
You do. Use tracked postage.
How long does a refund take?
It is issued 3–5 business days after the return is credited, then a further 5–10 days to show on your card.
Why are there two phone numbers?
The label prints the distributor’s line, +1 (507) 448-8190, with the email [email protected]. The order desk for purchases made here is +1 (507) 448-8190. For orders, tracking and refunds, use the order desk.
Ready to try Jellyfil?
Pick a pack and see the price at checkout. The money-back guarantee is 60 days from purchase, unless the sales page prints a longer window. Questions first? Contact the order desk.
Sold through a U.S. stocking partner for Jellyfil. This site is not the manufacturer and earns when you buy.